Refund policy

ORDER MISTAKES

If we made a mistake while packing your order, we want to make it right! Please reach out to us at support@milkytomato.com within 14 (fourteen) calendar days of receiving your order so we can get you the correct items right away. If you have to return anything to us because we messed up, we will cover the return shipping. 

Please include in your email:

1. Your name
2. Your order number
3. The shape of the colored stamp on the top of your invoice
4. Details about your order issue
5. Photographs of your order are also helpful to speed up the resolution process

BUYER’S REMORSE 

We hope you love everything you receive from Milky Tomato, but we understand that sometimes things don’t work out. If you are unhappy with your purchase for any reason, please refer to our below return policies. 

You can initiate a return by emailing us at support@milkytomato.com within 30 (thirty) calendar days of receipt of your order.

Please include in your email your name, order number, and details about what you would like to return. 

Stickers, stationery, enamel pins, keychains, buttons, and other non-apparel items

Non-apparel items may be returned if they are unused and in brand-new condition. Please be advised that if you are returning items for any reason other than a mistake on our part, you will be responsible for the return shipping. 

After we receive your items and they are in returnable condition, we will process a full refund (minus the initial shipping charge). Please allow 3-10 business days for your refund to be processed. 

Apparel 

Due to the nature of certain wearable items and apparel (i.e. earrings, hats, sweaters, fabric bags, etc) we cannot accept returns or exchanges on most items that can be worn. There is a hygienic and sanitary risk in accepting returned items that we cannot mitigate. 

Please utilize our sizing guides to help you pick the right size for clothing items since they cannot be exchanged for a different size. 

Blankets and Plushies 

As with apparel, there is a sanitation risk in allowing fabric items like blankets and plushies (a.k.a. stuffed animals/toys) to be returned to us. For that reason, blankets and plushies may be returned only if they are in their original, unopened packaging and in the same condition they were sent. Returned blankets or plushies that have odors, stains, abnormal wear and tear, or are not in the original packing with tags intact will not be refunded.

If you are returning blankets or plushies for any reason other than a mistake on our part, you will be responsible for the return shipping. 

After we receive your items and they are in returnable condition, we will process a full refund (minus the initial shipping charge). Please allow 3-10 business days for your refund to be processed. 

Non-Returnable Items

If you mail us any items that are non-returnable based on the guidelines above, we will not be responsible for providing a refund and will also not be liable for mailing your items back to you. Please be absolutely certain before sending items for return that they are in new and unused condition (unless the reason for return is a mistake on our part).

Waiting on a Refund for Buyer’s Remorse 

If you are waiting on a refund for a return, please first check the tracking number for your return parcel. Keep in mind that since you are the shipper of the return parcel, we will not have access to information about that package’s tracking details. 

If your package shows to be delivered at our facility, please allow 3-10 business days (Monday through Friday and excluding holidays) for your refund to be processed. If you still have not received a refund after 10 business days, please check with your bank first if they are still processing the refund payment.

If you have been waiting over 10 business days and your bank cannot confirm the refund is being processed, please reach out to us at support@milkytomato.com.

Last updated March 24, 2025